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Unleash Your Peak Potential

Do You Take Responsibility?: True Leadership Starts with This

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“You must take personal responsibility. You cannot change the circumstances, the seasons, or the wind, but you can change yourself.” ~ Jim Rohn

When was the last time you complained about a person or a situation?  When have you had anything turn out differently than you wanted, either at work or at home, and you found yourself blaming someone else for the outcome?  Come on, be honest. I know I’ve done it and still catch myself doing it. It’s likely that you have blamed or complained at one time or another. It’s a common response and one that most of us learned as a part of growing up. Yet, how would your success in life be enhanced if you took full responsibility for your results?

The Power of Choice

In every moment, you have a choice. Recognizing that you are always at choice and that you are responsible for your results leads to personal empowerment. Think about it. If you believe that your results are in the hands of external circumstances, then you give away your power to create what you want in every aspect of your life, including your work as a leader. While studying Jack Canfield’s Success Principles, I chose to develop an on-going practice of incorporating the principles into my life. Principle #1 – Take 100% Responsibility for Your Life – sets the foundation. Understanding this principle intellectually and fully embracing it are two different things.  I am still a work in progress on this myself and I continue to integrate it a bit more each day.

A Leader’s Story

Here’s a simple example of not taking full responsibility. John was asked to take on a new, exciting project.  In order to free up the time to devote to the new assignment, he delegated another important project to Tom, a member of his team. Tom is experienced and has the skills needed to handle the project. So, John spends a minimal amount of time outlining the project and expects that Tom has what he needs. Three weeks later, John gets a phone call from a very unhappy customer who is checking in on the delegated project and wants to know why they haven’t received the agreed to deliverable. The customer, who highly values dependability, tells John that they are going to seek a new vendor for future projects.

The Responsibility Formula

Many years ago, Dr. Robert Resnick introduced Jack Canfield to a simple formula that illustrates 100% responsibility remarkably well. The formula is E + R = O or Event + Response = Outcome. Let’s look at this example through the lens of E + R = O.

In this situation:
E = John had an opportunity to take on an exciting new project which required a delegation of something else on his plate to free up time.

R = John selected an experienced person, Tom, to take on the delegation and spent a small amount of time passing the project over.

O = An important deadline was missed and the company lost future business with the client.

Clearly, John wasn’t happy with the outcome. He has two choices when he encounters an outcome he doesn’t like:

  1. He can blame the event (E) for his lack of results (O). So, in this example, he could blame his boss for the timing of the new project that caused him to have to delegate in the first place. He could blame Tom for not delivering on the delegated project. Perhaps he finds a way to blame the economy, the weather, his dog, etc.  You get the picture. There are many influences that can impact results or outcomes but if those influences determined success, then no one experiencing them would succeed. Yet, there are countless examples of those who experienced similar circumstances and were successful. So, the event itself does not lead directly to a particular outcome.
  2. John could change his response (R) to the event (E) until he reaches his desired outcome (O). In the future, for instance, John could take a more deliberate approach to delegating an assignment. He could set clear expectations and ensure alignment, build in periodic check-ins, work together to develop a plan of action, ask Tom where he feels he needs support, etc. In any situation, John can control his response. So when the choices you make don’t lead to the results you want, you can seek to understand what occurred. Then, you can determine what steps to take to get back on track versus blaming or complaining. Also, as events occur, you can proactively determine the outcome you’d like to achieve and respond accordingly.

Call to Action

While this principle may be easy to understand, it is not easy to implement.  It’s an on-going journey of paying attention to the results you’re producing and what responses have led to those results.  Ask yourself:

  • What did I do or not do that led to that result?
  • What do I need to do differently next time to get the result I want?

Since taking 100% responsibility can feel rather daunting, start with 5% more.  Ask yourself, if I were to take 5% more responsibility for my leadership effectiveness, I would… and jot down your answers. Then, put an action plan in place to follow through on your commitment. Over time, this will naturally become a part of who you are.

Join me in the practice of integrating this core principle into your life and watch your results.

About the Author: Sherry Dutra is a Talent Development and Career Coach and Facilitator who helps you create consistent, optimal performance using all your capacity and potential in both your work and life. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.

 

Relationships and Value: Considerations for Entrepreneurial Success

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Recently, I read Gerard Adams’ article titled “Social Currency and Your Circle of Influence”.  Adams defines social currency as “your value to the world” and your circle of influence as the people you spend the most time with.  It’s a great reminder that to grow our entrepreneurial success, we must pay attention to both.  So, it prompted me to share some ideas to help you take action.

Evaluate Your Relationships

Let’s start with your circle of influence.  While the notion that you begin to take on the traits of those you surround yourself with makes complete sense, how often do you really evaluate the quality of your relationships?  As the saying goes, “old habits die hard”.  There is often a tendency to continue to hang out with the same people out of habit or because it’s comfortable rather than to take notice of whether it’s a positive relationship or not.

Call to Action – Relationships

  • Define what a positive or healthy relationship means to you in both your personal and professional life.
  • Make a list of the key people you spend time with in both environments and note whether they are part of your personal or professional life.
  • Evaluate each relationship against your definition(s).
    • Which ones lift you up?
    • Which ones bring you down?
  • For those that lift you up – identify strategies to continue to nurture and grow each relationship.
  • For those that bring you down – you have 5 choices
    • Stay in it, as is
    • Change it
    • Change your view of it
    • Accept it
    • Leave it
  • Work with someone you trust to help you put a plan in place to grow the positive relationships and effectively manage or shift the negative ones.
  • Notice what happens as you consciously focus on crafting your circle of influence.

What’s Your Value?

Let’s move to your social currency or the value that you bring to the world.  You may be able to immediately articulate the gifts and talents that bring value to those you interact with. If so, go right to the call to action below and jot them down. In some cases, however, you might find that pinpointing the value you offer is more difficult – not because you don’t have value but because it is something that is so easy for you to do, you discount it and don’t see it as valuable.  If this sounds like you, enlist the help of those who are positive members of your circle of influence to help you answer the questions below.

Call to Action – Value

  • What natural gifts, talents and strengths do you bring to your business/work?
  • What is unique and different about you?
  • Listen to your emotions while you work. What activity or activities bring out your passion and make you happy or satisfied?
  • Share your value within your circle of influence and with all you encounter. Shine your light and watch your business grow.

Make a commitment to surround yourself with those who energize and inspire you and leverage your strengths while continuing to grow and develop. The combination will play a key role in your success.

About the Author: Sherry Dutra is a Talent Development and Career Coach and Facilitator who helps you create consistent, optimal performance using all your capacity and potential in both your work and life. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.

A Blueprint for Leadership Mastery

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“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” ~ Aristotle

Core Leadership Skills 

Fundamentally, there are a collection of key skills that prepare someone to step into a leadership role. These include things like the ability to:

  • communicate effectively,
  • influence others,
  • be adaptable and flexible,
  • drive for results,
  • build cohesive teams,
  • delegate and empower,
  • make decisions and problem-solve,
  • think strategically and
  • develop talent.

While every leader should have the opportunity to learn and build skill in these areas, skill-building alone is not enough to create leadership mastery.  Have you ever noticed that regardless of your skill level, there are some days you’re “on” and some days you aren’t?  There are some days you are filled with confidence and others where you question your ability? Some days where you crank out the results you want and others where you’re distracted and have difficulty staying focused on a project or goal?

What is Leadership Mastery?

All of the challenges that you face as a leader, no matter how skilled, come down to one thing.  The one thing that changes everything is the understanding of, implications for, and ability to control the energy of performance.  You know as well as I do that your competency level doesn’t shift from day to day. Your energy, however, is fluctuating all the time.  Your energy is what determines how well your skills and competencies are expressed in any situation and what your outcomes will be. Leadership mastery, then, is about:

  • understanding the nature of the energy of performance,
  • utilizing that knowledge to create the conditions for optimal performance, and
  • making any necessary tweaks as any specific situation unfolds.

The energy that a leader presents in any situation is influenced by a number of different elements.

  • Mental ability that allows for clarity and focus
  • Emotions that are experienced throughout each day
  • Social factors that relate to your interactions with others
  • Environmental factors that relate to the conditions in which you are performing
  • Physical factors related to your level of health and wellbeing
  • Spiritual factors that speak to the connection you have with a sense of purpose, meaning and motivation.

When your energy is out of alignment and you’re feeling a bit “off”, you might experience anxiety, fear, worry, lack of confidence, or lack of motivation to name a few.  How often do you actually get the outcomes or results that you want when this is going on?  Likely, not very often.  So how do you turn this around and have your energy work for you rather than against you?

Your Blueprint for Leadership Mastery

There are 5 key components to unleash your full leadership potential. Whether you run your own small business or you are leading a large organization, the foundation of your performance is built on these components. These 5 components make up COR.E Leadership Dynamics.

Component 1: Creating Your Plan
Self-awareness, a clear vision and specific goals are the essence of this component.  Having a complete picture of the performance you want to create is critical.

Component 2: Establishing Your Energy and Performance Foundation
Energy fluctuations create inconsistent results. To sustain consistency and performance excellence, you must learn to manage your energy.  Explore leadership mastery, understand the energy of performance, and identify and address blocks that stand in the way of your potential.

Component 3: Finding and Harnessing Your Performance Influencers
Earlier, I mentioned the 6 elements that influence your performance in any moment. Recognizing and understanding the impact of those influencers in the moment allows you to make immediate adjustments that keep you firing on all cylinders or get you back on track if things are going awry.

Component 4: Mastering the 10 COR.E Disciplines
Successful leaders have developed a personal approach or philosophy that keeps them motivated, resilient and aware of opportunities that present themselves. This component helps you to develop your own philosophy, built on the foundation of the 10 COR.E Disciplines, that will tap into your true leadership potential and performance.

Component 5: Optimizing and Sustaining Your Leadership Success Formula
An important element of this component is to embrace the need to evolve your approach over time.  The world is a rapidly changing place and developing the capacity to be flexible and adaptable in the face of uncertainty is key to success.

My Invitation to You

If you would like to learn more about how COR.E Leadership Dynamics can help you to maximize your energy and optimize your performance to be the best leader you can be, please click here.

About the Author: Sherry Dutra is a Talent Development and Career Coach and Facilitator who helps you create consistent, optimal performance using all your capacity and potential in both your work and life. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.

 

What Lights You Up?: Expressing Your Passion in the World

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“To love what you do and feel that it matters – how could anything be more fun?”  – Katherine Graham – American Publisher

Being in the Zone

When was the last time that you were so engaged in what you were doing that you completely lost track of time?  What is it that you were involved with?  Were you organizing, planning, decorating, running a meeting, painting, gardening, helping others, or teaching? Whatever you were engaged in, you were experiencing being “in the zone”.  This is a state of being fully focused, motivated, and passionate – a state where you are doing what you are uniquely gifted to do.

One of my teachers, Laura Berman Fortgang, has said, “your satisfaction will not stem from what you do but from who you get to be while you do that thing.”  We often get caught up in what we are “supposed” to be doing.  This can stem from a wide variety of influences including parents, friends, teachers, and societal pressures to name a few. Forget titles and look at the essence of who you get to be in any occupation or pursuit you consider. It can open up doors you never imagined.

Find what it is that uniquely lights you up. Your passion can be something that you’ve known all your life or you may evolve into it as you notice what you most love. To begin your own exploration, consider the following questions.

Ask Yourself

  • What gets me excited about life?
  • What brings meaning to my life?
  • If I could do exactly what I’d like to do, what would it be?
  • What are my natural gifts and talents?
  • What did I most like to do as a young child?
  • What are my criteria for happiness?
  • What are my values?

Your Next Steps

Once you have jotted down the answers to these questions, it can be helpful to share them with a close friend, a mentor, or a coach to flesh them out and look at possibilities. It’s never too early or too late to decide on the best path for you. No matter where you are on your life’s journey – early career, mid-life, or planning your next chapter – dreams can be realized. Take these first steps to open the door to what could be next for you.

About the Author: Sherry Dutra is a Talent Development and Career Coach and Facilitator who helps you create consistent, optimal performance using all your capacity and potential in both your work and life. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.

Forget Resolutions: Tips to Create the Life You Want in the New Year

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A fresh new year is before us. Sometimes that might feel a little daunting and other times it can be filled with excitement. Which is it for you?  Instead of creating New Year’s Resolutions which, let’s admit it, we often don’t follow through on anyway, how about trying a different twist? One of the most effective ways to kick start the year with enthusiasm, engagement and excitement is to establish a clear vision.  When was the last time you gave yourself the luxury to dream about what you’d like to create in your life?  There’s a saying that “if you don’t know where you’re going, any road will take you there”. Not having a vision is like expecting a GPS to get you to a specific destination without entering the address. You might find some interesting sights along the way but you have no idea where you’re going to end up. So get comfortable and follow the tips below to do a little dreaming!

Creating Your Vision

Focus on What You Want
Describe what you want as clearly as possible. Write in the present tense, as if what you want has already occurred.  Describe what it looks like, feels like, sounds like, etc. Catch yourself if you start describing what you don’t want and shift your focus back to what you do want.  Our brains are powerful creators and are programmed to go after what we focus on. What you attract into your life will be in alignment with what you give your attention to.

Think Holistically
You are a multi-faceted human being with many dimensions to your life. As you describe what you want, be sure to consider the following eight dimensions:

  1. Business, Job and Career
  2. Personal and Professional Relationships
  3. Finances
  4. Health and Well-Being
  5. Fun Time and Recreation
  6. Personal Development
  7. Contribution/Community
  8. Spirituality

Establishing Powerful Goals and Actions

Once you have created your vision, the next step is to set specific goals and objectives that will bring that vision into reality.  In each of the eight dimensions, write down what needs to happen and by when, in order to reach your desired destination.

Finally, we must break these goals down into action steps. Mark Twain said, “The secret of getting ahead is getting started. The secret of getting started is breaking your complex, overwhelming tasks into small manageable tasks, and then starting on the first one”.  Determine the specific next action steps required to meet each of your goals.  It can be helpful to think in terms of what steps are necessary to be completed 6 months, 3 months, 1 month and one week from now to get you started.

Following Through on Your Commitment

How do you want to stay true to your commitment to yourself?  Telling someone what you plan to do is a proven method to help you stay on course.  Just putting it out there and sharing your vision and goals with someone else makes it more real. You might consider telling a family member or friend. If something a bit more formal works for you, perhaps you can team up with someone else who is committed to their own vision and schedule brief check-in calls either daily or weekly to help you both stay on course. Working with a coach can provide you with one-on-one support to help you stay on track and develop strategies to navigate any obstacles that might arise.  Whatever method works best for you, be sure to have something in place that will motivate you to accomplish at least one thing per day toward the vision.

To your success!

What’s Your Perspective?: The Impact Your Level of Energy Has On Your Performance

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Have you ducksever noticed that different leaders can experience the same situation, at the same time, and react or respond in completely different ways?  Ever wonder why?  It all has to do with our core energy. Bruce D Schneider, Founder of the Institute for Professional Excellence in Coaching (iPEC), defines core energy as “the energy that is at the core of thoughts, emotions, and actions that relate to how people see themselves, those around them, and the world itself.”

Recognizing the impact of different levels of energy allows us to make conscious choices in the moment that support or influence our performance in every area of our lives. Let’s use a scenario, which most of us have probably experienced at some point in our lives, and see how energy plays out and impacts performance.

Scenario

You are walking down the corridor at work, on your way to a meeting, and you see your boss coming your way.  As he/she approaches, you smile and cheerfully say “good morning”.  Your boss doesn’t acknowledge you and continues walking right past you.

What’s the first thing that runs through your mind? As you read the potential reactions/responses at each level, see which perspective sounds most like you.

Perspectives

Level 1: “My boss never pays any attention to me. I can’t do anything right. I don’t think I’m ever going to get ahead. Maybe I should just look for another job.”

Level 2: “ARE YOU KIDDING ME??!! I go out of my way to say “good morning” and she completely ignores me!”

Level 3: “That’s strange that he didn’t say “hello”. Maybe he didn’t hear me.”

Level 4: “Wow, that’s so unlike her. I hope she’s okay.  I’ll check in with her after my meeting and see what’s going on and if there’s any way I can help.”

Level 5: “He must be totally focused on that new deal we’re going after. I’ll swing by later and offer some of my ideas on how we can collaborate with this potential partner. I know we can make this a huge win for both of our firms!”

So, which level did you resonate with the most? Can you feel that what happens next will be completely different given the perspective this leader takes?

Shifting Your Energy

Our level of energy can bounce around all day long as we experience a variety of situations. At what level does your reaction tend to fall?  In what type of circumstances do you experience Level 1, 2, 3 energy, etc? How empowering would it be to know that you can learn to recognize different levels of energy in yourself and others and choose the response that will support you most effectively in any given situation?

When your energy is working for you and you can tap more frequently into higher levels of energy, you can expect to experience…

  • Inner certainty
  • A sense of calm amidst change and chaos
  • Ease in making and committing to choices
  • A broader perspective
  • Being more present in the moment
  • Taking the initiative and fully engaging in every aspect of your life.

Working together, you’ll discover the nature of the energy of performance and be able to take steps to proactively create consistent experiences and make quick adjustments in the moment if things go awry.

If you’re intrigued and would like to discuss how this process can help you create your personal leadership formula for success, please contact Sherry for a complimentary consultation.

About the Author: Sherry Dutra is a Talent Development and Career Coach and Facilitator who helps you create consistent, optimal performance using all your capacity and potential in both your work and life. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.

Beat the Trend and Enjoy the Satisfying Retirement You Deserve

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I recently read that less than half of retirees, aged 50 and over, describe their retirement as “very satisfying”.¹ Additionally, this number is trending downward. In 1998, 60.5% of respondents reported “very satisfying” retirements. In 2012 that number dropped to 48.6%.  This truly saddened me, as I believe that this stage of life offers incredible opportunity for meaning and fulfillment. Additional research is needed to more deeply explore the reasons behind this trend. In the meantime, I wanted to share three key tips that can help you to beat this trend.

  1. Create a plan well in advance

Benjamin Franklin is credited with saying, “If you fail to plan, you are planning to fail.” It is an abrupt change from working full-time to having the expanse of 24 hours a day at your fingertips. Once the glow of an extended vacation wears off, you may find yourself clamoring to find another job, if you haven’t decided in advance how you’d like to spend your time. While working in some capacity may be a part of that plan, let that be a conscious choice rather than a reaction to feeling at loose ends.

  1. Think holistically

Financial security is a critical factor in retirement preparedness. Yet, it is far from the only thing to take into consideration. As you create your plan, look at all aspects of your life.  What is important to you?  What provides meaning in your life? Where will there be opportunities for connection to others? How will you sustain your physical and mental capabilities? What hobbies might you want to pursue? How will you continue your personal development?  How important is it to you to give back in some way?

  1. Communicate

Be sure to include your spouse or partner in your retirement planning.  Do they work as well?  When do you both want to be retired? What do you each want out of retirement? How can you work collaboratively to create a shared vision?  What activities will you do together and where will you explore your interests on your own?  How will you divide home related chores?

Be proactive and make this significant transition a rewarding and fulfilling next chapter in your life.

¹ Banerjee,S. (2016). Trends in retirement satisfaction in the United States: Fewer having a great time. EBRI Notes, 37(4), 1-16.

About the Author: Sherry Dutra is a Talent Development and Career Coach and Facilitator who helps you create consistent, optimal performance using all your capacity and potential in both your work and life. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.

5 Key Tips for New Manager Success

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staff-meetingAre you a new manager or know someone who is? The transition to a first time management role can be exhilarating and terrifying at the same time. Soon, you often realize that the strengths and skills that made you successful in your previous role are not what will spell success as a manager.  To help you navigate this transition, here are five key tips to keep in mind.

  1. Keep learning and growing: The functional and/or technical skills that allowed you to excel at an individual level are still important. Yet, they are not sufficient to lead a team successfully. Take advantage of leadership courses, tools and resources that your company or local continuing education program provides. Then, look for opportunities every day to apply those skills as you lead your team. The more you practice, the more you will seamlessly integrate the new skills.
  2. Inspire and empower: Get to know the people on your team. Learn what they are passionate about. Paint a vivid and compelling vision of the future and ask for input and feedback. Align individual skills, strengths and passion with the vision and objectives for the team as a whole. Create a clear line-of-sight between each person’s contribution and the overarching desired result.
  3. Set clear expectations: It really is true – you do get what you expect. Establish yourself as a positive role model who exemplifies the behavior you would like to see in others. Expect that others will work well both individually and within the team and deliver high performance. Don’t assume that team members will intuitively know what you want them to do. Establish clear expectations, provide support and hold people accountable for results. You’ll be amazed at how motivating it can be to your team to know that someone believes in them.
  4. Develop your people: Change can be challenging and sometimes we hold onto the work that we most enjoyed because it feels comfortable. It’s time to take the leap and delegate key responsibilities to your team members. This frees you up to focus more of your time on your new role and develops the skills of your team. Make sure that you provide a level of decision-making authority and support that is appropriate to the skill level of the team member and the complexity of the task. When in doubt, err on the side of less authority and more support. You can always give more authority over time but you never want to have to take it back.
  5. Establish credibility as a manager: If you’ve been promoted within your current organization, you may now be supervising former peers. This can lead to an uncomfortable situation for both you and your colleagues unless you address the shift directly and quickly. Give up on the idea of being liked by everyone and staying best buddies with your former peers. It’s hard to be viewed as being fair and objective if you are continuing to socialize after work and have lunch every day with your close friend who now works for you. While it’s not an easy conversation to have, it is an important one. You might start off with something like, “Our friendship is important to me. As a manager now, I must ensure that the team feels that I’m being fair and unbiased. In order to do that our work relationship needs to be different.”  You and your former peer will be glad you discussed your new dynamic.

About the Author: Sherry Dutra is a Talent Management and Career Coach and Facilitator who helps you create consistent, optimal performance using all your capacity and potential in both your work and life. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.

Seven Principles of Extraordinary Results

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Image Provided by ThoughtAction LLC

Image Provided by ThoughtAction LLC

What if you had a model that easily conveyed how you create the results that you experience each day? What if you could gain insight into the patterns of your thinking and behavior that serve you as well as the patterns that do not?  What possibilities might be open to you if you could learn to run your system rather than having it run you? The Results System™ allows you to gain these benefits by providing the framework, tools and solutions that raise the bar and drive results.

The Seven Principles of Extraordinary Results provide a simple introduction to the key concepts behind The Results System™.

  1. Results First and Foremost:

What is the outcome that you desire to achieve? Start first with defining your end result and work backwards from there.  You create what you focus on.

  1. Goals are Not Results:

It’s important to make a distinction between a goal and a result. When you do not, you run the risk of limiting your choices and options.  A “result” is the outcome you want to create.  A “goal” is a target or milestone designed to achieve the result. For example, when you say, “I want to reach my sales target for the quarter,” you might think you are describing a result.  In fact, this is actually a goal. The result is what you will have when you achieve your sales target.

  1. Choices Not Actions:

Choose your actions wisely.  Often, you might feel you are making progress when you can check items off of a list.  Yet, you may end up wasting time by leaping too quickly to action and completing tasks that are not fully aligned with creating the results you desire.

  1. Invisibles Make the Difference:

Remember that everyone has blind spots and other factors that are not yet visible. Take time to become more self-aware to reveal the aspects that are operating behind the scenes. Doing so drives better choices and actions.

  1. Silent Partners Make Predictable Patterns:

All humans have a unique and wonderful “operating system” that creates unconscious repeatable patterns of thinking and behavior.  Having such a system allows you to motor throughout your life without having to consciously think about each step you need to take to complete daily tasks like getting ready in the morning or driving your car. Over time, these patterns of thinking and behavior become invisible and operate behind the scenes.  In most cases, they serve you well. Yet, when you want to change in order to get a different result, these automatic patterns kick up a fuss. In order to dissuade you from changing, there are even three lines of defense to keep you from making a shift: remaining invisible, making change awkward, and telling us stories in our own voice that convince us that change would not be beneficial.

  1. Change is a Process:

Any change that you set out to make has an emotional component to it. To create change that lasts we must deal with the inevitable feelings that will come up. While initially you might start off positively fired up about making the change and are certain you will be successful, the actual practice of creating new habits and permanently changing your behavior may cause you to swing from confidence to doubt to hope.  When you experience this roller coaster, it may be enough to have you give up and go back to your old habits. Keep in mind that the emotions that arise are all a natural part of the change process.  In knowing that, you can design strategies to manage the emotional ups and downs and achieve the result you want.

  1. Use the System:

Take a systems based approach to creating your results. The Results System™ model helps you to reveal the visible and invisible factors that drive your ability to create results. Your Results System™ is unique to you. Even teams and organizations have a Results System™. Using the model will create greater self-awareness around the strengths and the detractors that impact your results and provide you with a means to make conscious choices and choose the actions that support the achievement of your key outcomes.

Call to Action

  • Are you willing to make changes to achieve the result you desire? If so, what action(s) are you willing to commit to in the next week to help you achieve this result by implementing the above principles into your life and work?

Adapted from “Seven Principles of Extraordinary Results” by ThoughtAction, LLC, 2015. Adapted with permission.

About the Author: Sherry Dutra is a Talent Management and Career Coach and Facilitator who helps you create consistent, optimal performance using all your capacity and potential in both your work and life. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.

 

Are You Attracting Your Ideal Client?

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Attract Clients Who Energize and Inspire You

Almost all business owners, regardless of business size or industry, have probably, from time to time, found themselves working with clients who drained their energy and perhaps even diminished their profit. When a business is new, this is especially true. As business owners, we have the tendency to take on any client with a pulse and a checkbook because we are trying to build a business and may be feeling the financial pressure of doing so.  It’s understandable that if you’re deciding between a less than ideal client or making monthly revenue goals, you might choose to take on the client even if, in your heart, you know the client is not a good fit for you and your business.

Changing Your Strategy: How open are you to taking the bold step of saying ‘No’ to those clients who drain your energy?  What would make you willing to consider it?  If you stop and consider the benefits of saying ‘No’ to the detriment of saying ‘Yes’ – you might be much more inclined to only accept clients who meet your ideal standards.

Here are five benefits of saying ‘No’ to less than ideal clients:

  1. You open up space for those you are meant to serve.
  2. You do your best work with your ideal clients and also increase the referrals you receive.
  3. Your confidence increases.
  4. You enjoy your work more.
  5. You make a bigger difference in the world.

In Book Yourself Solid, by Michael Port, he discussed the concept of the Red Velvet Rope Policy. Establishing such a policy enables the clients who energize and inspire you to be attracted to your business and keeps out the prospective clients who are not ideal for you and your business.

To establish your Red Velvet Rope Policy, ask yourself the following seven questions:

  1. What type of people do you love being around?
  2. What are the qualities or characteristics you would like your ideal client to possess?
  3. What do they tend to talk about?
  4. What interests do they have?
  5. How do they contribute to society?
  6. What values would you like them to possess?
  7. What else is important to you that you would like to see in your ideal client?

I encourage you to take the time to write down your answers to these questions and to begin to craft your profile. Once you have clarity, begin using the profile to evaluate who passes through your Red Velvet Rope and watch the impact on your business, your energy level, and the personal satisfaction level of you and your clients.

About the Author: Sherry Dutra is a Talent Development and Career Coach and Facilitator who helps you create consistent, optimal performance using all your capacity and potential in both your work and life. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.