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Emotional Intelligence in Hiring – What You Need to Know

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The case for emotional intelligence is clear. Successful organizations all over the world are now incorporating EI into the development of their people and their leaders. There’s also a wide variety of research and articles on the importance of hiring FOR emotional intelligence. But in all those blogs and pieces of content, authors don’t talk about HOW to hire for EI.

When we understand our own emotions and the emotions of others – it’s a win-win situation. Our relationships grow, we become more resilient, and able to handle stress more effectively. Far too many employees lack basic self- awareness and social skills and too often, people aren’t aware of how their moods and emotions are impacting others in the workplace.

According to Harvard Business Review, “One of the reasons we see far too little emotional intelligence in the workplace is that we don’t hire for it. We hire for pedigree. We look for where someone went to school, high grades and test scores, technical skills, and certifications, not whether they build great teams or get along with others. And how smart we think someone is matters a lot, so we hire for intellect.”

The World Economic Forum lists emotional intelligence as the 6th most important job skill required for success at work by 2020. WorkSafe Victoria have also observed that more mental injuries get caused in workplaces now than physical injuries; and levels of EI positively correlate with levels of resilience and negatively correlate with levels of occupational stress. In other words, people with high EI feel less stressed and are more resilient at work. Organizations that are focused on emotional intelligence in their talent management strategies are taking the right steps to ensuring healthy and happy workplaces and teams.

Measuring emotional intelligence should be added to talent management and hiring processes, not to replace other strategies but to strengthen an existing process.

Yes, you still need a comprehensive hiring plan, but what’s now clear to business leaders everywhere is that EI skills and behaviors are as important as your intellect, experience and background in determining success at work and in life.

The Genos Emotional Intelligence Selection Report

Emotional Intelligence: a set of skills that help us better perceive, understand and manage emotions in ourselves and in others.

Collectively, being more emotionally intelligent allows us to make more intelligent responses to, and use of, our emotions. These skills are just as important as intellect (IQ) in determining success at work and in life. Emotions influence, both productively and unproductively, our decisions, behavior and performance.

Published psychometric studies have shown that scores on the Genos Selection Assessment meaningfully correlate with a number of important workplace variables. The higher people score on the Genos assessment, the higher they tend to also score on measures of:

  • Workplace performance
  • Leadership effectiveness
  • Sales and customer service
  • Resilience
  • Team work effectiveness
  • Employee Engagement

Here’s how it works:

The Genos Emotional Intelligence Selection Report is the best measure of how often a candidate demonstrates emotional intelligence in the workplace. The report allows hiring managers to utilize EI measures as an additional means to avoiding bad hires.

The Genos Selection model comprises a set of seven emotionally intelligent competencies. These competencies represent skills and behaviors, based on underlying abilities and experiences, that are measurable and observable. The Genos model captures the workplace skills and behaviors that manifest from emotional intelligence abilities.

  • Users first experience a high-level overview of the candidate’s total EI score along with a deeper dive into each behavior and its results.
  • Interview questions and an interview evaluation guide then allows the hiring manager to dig deeper into the EI of the individual.
  • Wrap up the process by using the summary section to help combine assessment and interview results allowing you to present recommendations to a client or HR decision maker.

The information presented in this report should be combined and weighted with other sources of information to determine the candidate’s suitability or lack thereof for employment. Emotional intelligence is one of many factors related to success in the workplace. If you’d like to learn more about this innovative new emotional intelligence selection tool, please call Sherry Dutra at 603.595.1588 or email her at Sherry@DutraAssociates.

Game changing for hiring, life changing for your new hires.

Article in collaboration with Genos International Europe.

About the Author: Sherry Dutra is a Talent Development, Career and Retirement Coach and Facilitator who works with corporate leaders in small to mid-size businesses, across the span of their careers. She helps them to accelerate business outcomes and team performance, navigate their own career path, and transition to retirement with ease using proven methodologies and strategies that get results. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.

 

Finding Your Passion: Entrepreneurship and Older Americans

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“To love what you do and feel that it matters – how could anything be more fun?”  – Katherine Graham – American Publisher.

According to research conducted by the Kauffman Foundation in 2019, more than 25% of new entrepreneurs were between the ages of 55 and 64. This is compared to just under 15% in 1996. The impact of COVID-19 is continuing to fuel this trend in 2020. As older workers experience layoffs or take early retirement packages due to the pandemic, many are evaluating the possibility of launching their own business.

One of the first things to consider involves determining what will ignite excitement and fulfillment in you. Starting a business is hard work. Pursuing something that is purposeful and taps into your passion will keep you motivated during the inevitable ups and downs. If you are amongst those older Americans who are now considering starting a new chapter in your career, here are some tips to help you find your passion.

Being in the Zone

When was the last time that you were so engaged in what you were doing that you completely lost track of time?  What is it that you were involved with?  Were you organizing, planning, decorating, running a meeting, painting, gardening, helping others, or teaching? Whatever you were engaged in, you were experiencing being “in the zone”.  This is a state of being fully focused, motivated, and passionate – a state where you are doing what you are uniquely gifted to do.

One of my teachers, Laura Berman Fortgang, has said, “your satisfaction will not stem from what you do but from who you get to be while you do that thing.”  We often get caught up in what we are “supposed” to be doing.  This can stem from a wide variety of influences including parents, friends, teachers, and societal pressures to name a few. Forget titles and look at the essence of who you get to be in any business pursuit you consider. It can open up doors you never imagined.

Find what it is that uniquely lights you up. Your passion can be something that you’ve known all your life or you may evolve into it as you notice what you most love. To begin your own exploration, consider the following questions.

Ask Yourself

  • What gets me excited about life?
  • What brings meaning to my life?
  • If I could do exactly what I’d like to do, what would it be?
  • What are my natural gifts and talents?
  • What did I most like to do as a young child?
  • What are my criteria for happiness?
  • What are my values?

Your Next Steps

Once you have jotted down the answers to these questions, it can be helpful to share them with a close friend, a mentor, or a coach to flesh them out and look at possibilities. It’s never too late to embark on a new path. Dreams can be realized no matter where you are in your life’s journey. Take these first steps to open the door to what could be next for you.

About the Author: Sherry Dutra is a Talent Development, Career and Retirement Coach and Facilitator who works with corporate leaders in small to mid-size businesses, across the span of their careers. She helps them to accelerate business outcomes and team performance, navigate their own career path, and transition to retirement with ease using proven methodologies and strategies that get results. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.

Career Reflection in Times of Crisis

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Since the pandemic began, I am finding that many professionals and business owners are stepping back and taking a hard look at their careers. The questions and concerns they are raising range from deeply questioning “Is this really what I want to be doing?” to a vague sense of “I’m feeling bored and restless.”  Perhaps you have been having some of the same or similar thoughts.

Reevaluating one’s life during times of unprecedented change and upheaval is quite natural. When you get shaken to the core, any vague or significant discomfort you have been feeling in your career suddenly smacks you in the face. You recognize that life is short and you may choose to stop tolerating or settling for the current situation. During such pivotal moments that jar you out of your comfort zone into foreign territory, you are called to check in, reflect, take a pause, and explore what creates a sense of satisfaction and engagement for you. Being truly engaged in any aspect of your life is fundamentally based on how satisfied you feel. When you’re feeling satisfied, you’re happier, more fulfilled and more productive. What if you had the key to unlock the secret to your personal success? What might be possible for you?

Identifying and creating strategies to meet your core needs is the secret to your personal success. What are core needs? They are the types of energies that you need to have in your life. When your needs are met, engagement occurs.  When core needs are not met, you become disengaged, drained, unhappy, perhaps even stuck. Unfortunately, you usually have no idea why you feel this way and, as a result, you are at a loss about what to do next.

Examples of core needs include accomplishment, creativity, teamwork, recognition, fun, contribution, and autonomy, to name just a few. In working with clients, I’ve found that the number of core needs that an individual might have can vary widely. Some have 8, others have 20. How few or many you have doesn’t matter. There is no perfect number. Rather, what is important is working through the process of identifying those that are the “must haves” for you, the ones that give you energy.

So how does someone identify their core needs?  It’s not as simple as looking at a list and choosing what stands out. When there are many options, it can be hard to hone-in on the most important. Instead, we look to your actual behavior in practice as a better signal for identifying your core needs. To do this, we explore top experiences in your life and what made them so great for you. To facilitate this process, I use a tool called the Core Needs Navigator™ that gives you the resources and knowledge to allow you to feel fulfilled, productive, effective and satisfied in your work. You uncover your core needs and explore how they are working in your present work life and how they may best be attained moving forward.

The beauty of this process is that it allows you to step back and look more objectively at your needs. This broader view allows you to see more and gain greater insight into your core needs and what specifically is necessary for you to feel that need is being met. Armed with this information, you can develop strategies that will help you improve the match between what you really need and what you are getting.

Keep in mind, you may discover that all that’s necessary is a small shift. It may not mean a career change or a move to a new company. Once you are in touch with your needs, you realize, perhaps for the first time, what is truly creating dissatisfaction and now know what to ask for that can make a huge difference. In other circumstances, you may realize that, in fact, a bigger change is in order. Yet, with your core needs as the compass, you have clarity and a decision-making tool to guide your next career steps.

The Core Needs Navigator™ can be conducted virtually for individuals as well as for groups. If you’d like to learn more about how you can create a fulfilling career that meets your needs and identify the next steps to get there or help your employees become more engaged and satisfied, please contact me for a complimentary coaching consultation.

About the Author: Sherry Dutra is a Talent Development, Career and Retirement Coach and Facilitator who works with corporate leaders in small to mid-size businesses, across the span of their careers. She helps them to accelerate business outcomes and team performance, navigate their own career path, and transition to retirement with ease using proven methodologies and strategies that get results. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.

 

Choosing Your Path to Career Fulfillment

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Award winning American poet, Mary Oliver, once wrote, “Tell me, what is it you plan to do with your one wild and precious life?” I love this line from her poem, “The Summer Day”, as it invites introspection and calls us to live our lives on purpose. If we apply this to our work lives, this can be a daunting question and one that leaves us overwhelmed with selecting the “right” career. As children, we begin to demonstrate areas of strength as we grow. Well-intentioned parents, teachers, friends and others may encourage us to become a nurse or teacher if we excel at helping others, an engineer or accountant if we have strong math skills, or an artist or musician if we display a creative streak. You can see the pattern and may have experienced it yourself. Yet, this linear path can sometimes lead us astray. Simply because we are good at something doesn’t necessarily mean that it will bring us the career fulfillment we desire. There is something deeper we must explore to be fully engaged in our work.

Employee Engagement Survey Data

The 2018 Gallup Study indicated that, while employee engagement has risen slightly in the U.S., we still have 66% of the workforce in a state of disengagement. 53% of those studied are not engaged, which means that they don’t have much of a connection to the work that they are doing and are likely to do the bare minimum in their roles. 16% of those studied are actively disengaged which means that they resent their jobs and have a tendency to complain to those around them and impact the morale of co-workers. Do you find yourself among the 66% who are disengaged? While there are multiple factors that impact employee engagement, there is something that you can do to begin to shift the tide and help you get on track.

A Key Question

A key question to ask that will guide you toward your career fulfillment is “Why?”

  • What is the “why” behind everything you do – your purpose?

I truly believe that each of us has a purpose in life. Finding that purpose allows us to stay aligned, doing what we love while accomplishing things that are meaningful to us. Your level of happiness will always tell you when you are aligned with your purpose and when you’re not.

To help you get started, here is a resource that will help you to explore your passion and purpose. Click here to read Jack Canfield’s 10 Life Purpose Tips. As a Canfield Certified Trainer in the Success Principles, I have seen the positive impact on clients when they are able to tap into their purpose and express it in the world, both through their work and in their lives in general.

Next Steps

If you are feeling less than fulfilled by your work, I invite you to follow the 10 tips and take responsibility for creating a career that you love.  You might find creative ways to express your purpose in your current role or you may find that your purpose exploration starts you down an entirely new path. Whatever your path forward, remember that it’s up to you to take the first step. No one cares more about your career than you. As Mary Oliver wrote, “You must not ever stop being whimsical. And you must not, ever, give anyone else the responsibility for your life.”

About the Author: Sherry Dutra is a Talent Development, Career and Retirement Coach and Facilitator who believes we each have far more potential than we typically tap in to. She helps you learn how to step into your full potential so you can create consistent, optimal performance for yourself and your team with less stress and more enjoyment. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.