career success – Dutra Associates

In Search of Whitespace

July 1, 2022 By Sherry Dutra Leave a Comment

A number of years ago, I had the opportunity to be in attendance for a talk by Juliet Funt, who is the founder and owner of WhiteSpace® at Work. She was inspiring! Recently, as I was speaking with a client about the current challenges he is facing in the workplace, Juliet’s talk came back to mind. In a completely engaging and amusing way, she made the case for whitespace in our days. What exactly is whitespace? As described by Juliet, it is a purposeful, freedom experience for the mind; an opportunity for the mind to dance, play and end up at unexpected junctures that serve us. It is setting aside time and thought for which you have no specific plans.

Our typical workdays are comprised of “reactive busyness”. This brings to mind notions of fire-fighting and problem fixing that, while giving us the illusion of getting things done, are really lots of activity without necessarily true productivity. Juliet indicated that “we have no relationship with thoughtfulness as a key to success in the workplace”. What is missing, she indicated, is whitespace. Pointing to benefits such as, developing more game changing ideas; increasing productivity, creativity and engagement; being more calm and present; connecting interpersonally; she suggests that we must “redistribute effort and excellence” to allow whitespace in our days.

To redistribute effort, consider letting go of some things. We often hold on too hard for a variety of reasons. Ask yourself: What can I let go of in my life – both personal and professional?

What baby steps can you take to stop responding as if each email and text is urgent?
Do you really need to attend every meeting you’re invited to?
Can you truly get your work done if you are in back-to-back meetings all day?

To redistribute excellence, it’s time to curb your perfectionistic tendencies. Perfectionism is a real talent and we must make choices on where we will spend that talent. Ask yourself: Where could good enough, be good enough?

So, where to begin? Start small – manage your calendar to create whitespace; appreciate the forced whitespace that comes when stuck in a traffic jam. According to Juliet, if you’re aspiring to whitespace and give it value, you are ahead of 90% of others in the workplace. Be creative and design a little whitespace that works for you and watch your success grow!

About the Author: Sherry Dutra is a Talent Development, Career and Retirement Coach and Facilitator who works with corporate leaders in small to mid-size businesses, across the span of their careers. She helps them to accelerate business outcomes and team performance, navigate their own career path, and transition to retirement with ease using proven methodologies and strategies that get results. If you would like to uncover and address hidden challenges that may be sabotaging your success, leverage your strengths, and accelerate your progress toward the results you desire, contact Sherry for a complimentary consultation.

Enjoy Your Vacation: How to Detach from Work and Return Refreshed

June 1, 2022 By Sherry Dutra Leave a Comment

Summer is almost here and hopefully, vacation plans are in high gear! Yet, what is ideally a time to rest, renew and refresh can become a time filled with stress. Why? Because, though you may be physically away from the office, work may still be taking up precious space in your brain. Projects in progress, never-ending to-do lists, that upcoming difficult client meeting, emails piling up, all vie for your attention.

Here are a few tips to help you detach and truly refresh, physically, mentally, and emotionally.

Plan

While it may seem obvious, take the time to identify the key people who need to be aware that you’ll be out. Ensure that each person has what they need to carry on while you’re away. Doing this at least a week prior to leaving allows time to iron out any questions that arise.

Review what is coming up during your first week back in the office. What steps can you take before you leave to prepare for those meetings and deadlines? Upon your return, a quick refresh will be all that’s needed.

Block at least the morning, if not the entire first day back in the office. Doing so, provides time for you to review what has transpired during your vacation and prioritize what truly requires your attention.

Enable Your ‘Out of Office’ Autoresponder

This simple practice goes a long way toward reducing stress during your vacation. In your ‘out of office’ message, advise people that you will be away and who to contact in your absence. If you work as a solopreneur, advise people of when you will get back to them. This sets a clear expectation that you will not be responding immediately. Most situations can truly wait a few days for your return.

Then, allow yourself to scan your emails, for no longer than 30 minutes, at the beginning or end of each day or so. While this may seem counter to what I’ve suggested above, it gives you the opportunity to scan for important issues and respond with a quick note, if absolutely needed. This is also the chance to delete spam and move emails to folders for review when you return. There is stress relief that comes from knowing that you won’t be returning to an inbox filled with hundreds of messages. The key here is to stick to no more than 30 minutes and then shut off the device.

Set an Intention

Create a vision of what you will be doing during vacation rather than what you won’t be doing. When you focus on the fact that you won’t be working during vacation, you are actually keeping ‘work’ at the forefront of your thought process. If, instead, you focus on what you will be doing, such as hiking, playing games with your family, seeing new places, experiencing exotic foods, sitting by a firepit toasting marshmallows, relaxing on a beach – whatever excites you about this vacation – your mind will be filled with these activities. Thoughts of work will be less likely to intrude.

Despite your best intentions, thoughts of work may still pop up. If that occurs, have a plan in place for how you will manage those thoughts. Pick up a book, work on a jigsaw puzzle, go for a walk. Select a strategy that works best for you to shift the intrusive thoughts to focus on the non-work-related activity.

Final Words

Taking time off is shown to significantly increase levels of happiness and overall quality of life while reducing stress. Additionally, research from Project: Time Off, 2016, shows that “if you take 11 or more of your vacation days, you are more than 30% more likely to receive a raise”¹. So, there go those ideas that working harder and taking less time off makes you more successful at work.

Bottom-line: When are you taking your next vacation? Mine is already planned. How about yours?

¹ Shawn Achor and Michelle Gielan. “The Data-Driven Case for Vacation.” HBR.org, 13 July 2016.

10 Keys to Success in Your New Role

May 4, 2022 By Sherry Dutra Leave a Comment

Congratulations! You decided to make a move in your career. You networked, navigated the lengthy interview process, and were offered the job. The time for celebration is at hand! You might be thinking, “the hard work is over, right”? Well, the first stage of the hard work is over. Now you are faced with the first ninety days in your new role which are critical to your long-term success.

How do you hit the ground running? Not in the way you might imagine. Often, we have the urge to dive in and quickly make a big impact. Yet, slowing your pace a bit and getting the lay of the land before jumping into action yields the best results. A misstep at this point, can earn you a reputation that can take quite some time to turn around.

Keys to Success

Here are 10 key tips to set yourself up for success in a new role.

Be clear on expectations. There are both spoken and unspoken requirements of a role. Gain a clear understanding from your manager of not only the measurable performance expectations but also the intangible ones. What informal rules exist on how to accomplish your job?
Support your manager. What are your manager’s aspirations? How can you support them in a way that helps them achieve their goals? Get a sense of how they prefer to receive communication, i.e., face-to-face, via email, via text, etc. Understand how frequently they want updates from you. What are the things you need to avoid doing when interacting with this person? How can you make life easier for your manager?
Take time to observe and learn. New managers and executives sometimes make the mistake of equating success with making rapid changes. Determine how long you have to observe, learn, and then make well-informed decisions about planned changes. The length of time you have available for this will vary with the situation. The point is that you’ll likely have at least a couple of months to map out a plan forward. Resist the urge to jump in too quickly. Hasty decisions often do not end well.
Create your vision and strategy. If you don’t know where you’re going, you’ll never know if you’ve arrived. Identify the key people who should have a voice in establishing a vision for your area of responsibility. Develop a shared vision, determine the strategy to realize it, get buy-in, and communicate the vision and path to get there. Then, ensure you have clear measures of success and hold key players accountable for their contribution to the execution of the vision and strategy.
Evaluate your team. Take the time to get to know the people on your team. What are each person’s strengths, areas for development, aspirations, motivations, and results? Begin to set expectations with each person. Understand what support each individual needs from you and how you can add value to the team. Determine if you have the right mix of people. What adjustments might need to be made to ensure you have the right team to implement the vision and strategy?
Align with the culture. What is the culture like in this new organization? Which behaviors are expected, and which behaviors are not tolerated? What are the values of the organization and how are these lived, or not, in day-to-day operations? How does your style fit with the culture and values of the organization? Where do you already fit in well? Where might you need to modify your style (without compromising your own values)?
Build strategic relationships. There are formal and informal leaders in every organization. Who are the key players in yours? These leaders may be found amongst executives, high potentials, project leaders on key initiatives, and top performers. Which are the most impactful relationships for you to begin building? Building relationships in a strategic way will help to lay the foundation for success.
Understand the political landscape. Stepping into a new role may bring with it potential land mines. Asking questions that will reveal where to tread lightly will go a long way toward your success.
Create a personal development plan. Development never ends. With each new step comes a need to deepen one’s knowledge of the industry, the business, or to expand one’s leadership skills. Learning should be a life-long pursuit. Be sure to create a development plan for yourself within the first 90 days in your new role.
Small wins build momentum. Where are the places where you can begin to make progress without large scale changes? Find some small, impactful, early wins that get the ball rolling while you set the stage to excel in your new role.

Which of these key tips have you successfully used? What others would you like to share?

Adapted with permission by Center for Executive Coaching

Losing Employees? – Try This Simple Leadership Approach to Engage and Retain Your Team

January 3, 2022 By Sherry Dutra Leave a Comment

“The Great Resignation” is something that we are hearing and reading about on a regular basis. Now, more than ever, employees are leaving their roles at an amazing rate – in May of 2021 alone, 3.6 million Americans quit their jobs. According to Gallup, “48% of America’s working population is actively job searching or watching for opportunities”.

While the term ‘employee engagement’ can sound like just another buzzword, it’s anything but. For U.S. employers, the lack of employee engagement is estimated to result in $450 – 500 billion in lost productivity on an annual basis. For over 20 years, Gallup has been researching employee engagement and the percentage of engaged employees has barely budged in the United States during this timeframe. Based on 2021 research, Gallup has reported that 36% of U.S. workers are engaged, 49% are not engaged, and 15% are actively disengaged.

What is Employee Engagement?

What exactly is employee engagement? According to Gallup, an engaged employee is one who is “involved in, enthusiastic about and committed to their work and workplace”. Someone who is experiencing this type of engagement is most likely to be aligned with their team and organization’s goals and making key contributions to producing desired results. Organizations that do the best job of creating employee engagement achieve earnings-per-share growth greater than 4 times that of their competitors. Additionally, other business boosting results are enjoyed by those companies who exemplify employee engagement. These include higher customer engagement, increased productivity, lower attrition, and higher profitability.

A Simple Approach

There are a multitude of methods available for increasing employee engagement with varying ranges of complexity, time commitment and cost. Yet, the solution may be simpler than you think. When we talk about employee engagement, we often speak in generalities. It can sound as if there is a group called “employees” that we must direct something towards collectively. A one size fits all approach has less of an opportunity to positively drive your engagement levels than one simple opportunity that many leaders have, at every level, including the C-suite. This opportunity, the key to engaging employees, is to get specific about each person.

One Employee at a Time

Engaging employees happens one person at a time. The place to start is to get to know each person on your team uniquely. How much do you already know about each employee and what makes that person tick?

How many of these questions can you answer right now about each employee on your team?

What are their career aspirations?
What personal aspirations do they have?
What motivates them?
What are their most important values?
What key strengths do they bring to the team?
What type of behavioral style do they favor?
What professional development needs do they have?

Call to Action

As you begin the new year, if you can’t answer all of these questions for each employee, I invite you to make it a priority to schedule 1:1 meetings to discover those answers. Then, look for the opportunities to:

let them use their strengths each day,
take on assignments that build the skills for their future career path,
communicate with them in a way that matches their style.

Your employees want to work in jobs that allow them to do what they do best, to grow and develop professionally, and feel a sense of purpose in what they focus on each day. What drives engagement and motivation is unique to each individual. So, get started by getting to know your team. Look for ways to align what is important to each person with the work they are doing, and watch your results begin to shift.

If you would like support in increasing employee engagement in your organization, please contact me to have a conversation. We offer a simple yet powerful and practical methodology to support you in improving employee engagement.

Your Network: A Future Focused View

August 23, 2021 By Sherry Dutra Leave a Comment

When you consider your network, you likely look at those people you already know and consider ways in which to nurture and grow these relationships. Frankly, doing so is an important part of building and maintaining a vital network. However, where you can go wrong is in limiting your approach to only those people you already know and neglecting to consider important connections, you may need to develop, that align with your career vision.

To take a more powerful view of your network, look out to where you’d like to be in your career in the next three to five years and work backwards from there.

Here are a few practical steps to guide you:

Give yourself time to consider your ideal career, three to five years from now.
If you achieve your vision, who will be the people you know and who know you? Be bold here. Consider the leaders in your field as well as in your community.
Now, working backwards, write the story of how you developed a relationship with these people. What projects did you work on? Which professional associations were you a part of? Who were the people that made pivotal introductions for you? What did you do to ramp up your professional development? What leadership roles did you take on?
In what ways do you want to show up differently to attract the people and opportunities that will make your story a reality?
What is the most impactful step you could take now to start expanding your network in a powerful way that aligns with your desired future?

Consider this a twist on the traditional view of networking. Rather than starting from where you are, step into the future, and work your way backwards.

This approach can feel a bit intimidating as it may call upon you to step up your game and reinvent how you show up.

Yet, if you want to reach your career aspirations, then you must be the type of professional that you’d like to attract into your network of relationships. The steps outlined above encourage you to assess how you show up now as a leader and how you need to show up to attract the professional network that will support you in reaching your dreams. And, in the process, you will have the opportunity to help others do the same.

Adapted with permission by Center for Executive Coaching.

Choosing Your Path to Career Fulfillment

August 2, 2021 By Sherry Dutra Leave a Comment

Award winning American poet, Mary Oliver, once wrote, “Tell me, what is it you plan to do with your one wild and precious life?” I love this line from her poem, “The Summer Day”, as it invites introspection and calls us to live our lives on purpose. If we apply this to our work lives, this can be a daunting question and one that leaves us overwhelmed with selecting the “right” career. As children, we begin to demonstrate areas of strength as we grow. Well-intentioned parents, teachers, friends and others may encourage us to become a nurse or teacher if we excel at helping others, an engineer or accountant if we have strong math skills, or an artist or musician if we display a creative streak. You can see the pattern and may have experienced it yourself. Yet, this linear path can sometimes lead us astray. Simply because we are good at something doesn’t necessarily mean that it will bring us the career fulfillment we desire. There is something deeper we must explore to be fully engaged in our work.

Employee Engagement Survey Data

The 2020 Gallup Study indicated that, while employee engagement has risen slightly, to 36% in the U.S., we still have 64% of the workforce in a state of disengagement. 51% of those studied are not engaged, which means that they don’t have much of a connection to the work that they are doing and are likely to do the bare minimum in their roles. 13% of those studied are actively disengaged which means that they resent their jobs and have a tendency to complain to those around them and impact the morale of co-workers. Do you find yourself among the 64% who are disengaged? While there are multiple factors that impact employee engagement, there is something that you can do to begin to shift the tide and help you get on track.

A Key Question

A key question to ask that will guide you toward your career fulfillment is “Why?”

What is the “why” behind everything you do – your purpose?

I truly believe that each of us has a purpose in life. Finding that purpose allows us to stay aligned, doing what we love while accomplishing things that are meaningful to us. Your level of happiness will always tell you when you are aligned with your purpose and when you’re not.

To help you get started, here is a resource that will help you to explore your passion and purpose. Click here to read Jack Canfield’s 10 Life Purpose Tips. As a Canfield Certified Trainer in the Success Principles, I have seen the positive impact on clients when they are able to tap into their purpose and express it in the world, both through their work and in their lives in general.

Next Steps

If you are feeling less than fulfilled by your work, I invite you to follow the 10 tips and take responsibility for creating a career that you love. You might find creative ways to express your purpose in your current role or you may find that your purpose exploration starts you down an entirely new path. Whatever your path forward, remember that it’s up to you to take the first step. No one cares more about your career than you. As Mary Oliver wrote, “You must not ever stop being whimsical. And you must not, ever, give anyone else the responsibility for your life.”

Why the Best Leaders Develop Mindfulness

June 29, 2021 By Sherry Dutra Leave a Comment

What have Google, Samsung, Aetna, SAP, and P&G all got in common? All of these world-class organizations recognize that one of the fastest growing segments of our working population is burnt out leaders. They responded to this by implementing mindfulness leadership programs to help their leaders not only excel in work, but in their personal lives as well.

Decades of solid research show a direct connection between mindfulness and emotional intelligence in leaders and the bottom-line results they achieve. Being good at ‘what you do’ is no longer enough…you must also be resilient enough to effectively manage your emotions, reactions, and decisions in challenging business situations – and to help the people you manage, or work with, to do the same.

Great leaders are always searching for ways to take their leadership practices to the next level. Mindfulness has been the source of much focus over the last number of years and organizations worldwide are now realizing that sometimes there is more to a successful leader than meets the eye.

Developing emotional intelligence and mindfulness can truly transform the impact and ability of a leader. Following the Genos Leadership Model:

When you develop self-awareness, you become an Aware Leader. Aware leaders understand the impact that their behaviors have on others. They are consistent in what they say and do, and they demonstrate awareness of their mood and emotions.
Developing awareness of others allows you to become a more Empathetic Leader. Empathetic leaders make team members feel appreciated and adjust their style so that it fits well with others. They acknowledge the views of others and balance achieving results with others’ needs.
Working on authenticity creates more Genuine Leaders. Genuine leaders honor commitments and promises, they are open and honest about mistakes, and they facilitate robust and open debate.
Leaders high in emotional reasoning make Expansive decisions as a leader. Expansive leaders consult others in decision making, they make ethical decisions taking the bigger picture into account.
Leaders that work to develop self-management are Resilient Leaders. Resilient Leaders manage their emotions well in difficult situations. They strive to improve their own performance, and they learn from their mistakes.
Effective leaders that inspire performance become Empowering Leaders. Empowering leaders provide constructive feedback, maintain a positive work environment, and facilitate team member development and career advancement.

Do you or the leaders in your organization need to develop the above behaviors? They can do so by participating in the Genos Mindful Leader Program facilitated
by Dutra Associates, LLC, a Genos Certified Practitioner.

If you’re interested in hosting a Mindful Leader Program in your organization, please contact Sherry Dutra at Sherry@DutraAssociates.com or call 603.595.1588.

Article in collaboration with Genos International Europe.

6 Keys to Managing Your Most Important Work Relationship

March 6, 2021 By Sherry Dutra Leave a Comment

While all work relationships are important, there is arguably one that is most important. That is the relationship with your manager and it’s often overlooked. Sometimes this is referred to as “managing up” which is primarily concerned with how effectively you work with and can influence your manager.

What makes this relationship especially important? Your manager ultimately determines the types of projects and assignments that are on your plate. Additionally, your manager has influence on your career path and can help connect you to resources within the organization to help you reach your team’s goals.

Here are six keys to help you strengthen this relationship:

Ensure you are clear regarding your manager’s expectations. The job description for your position may provide you with the formal performance requirements for your role, but your manager will likely have additional expectations. Have a discussion with your manager to ensure that you are aligned on the key measures of success, the priority initiatives to execute, and the principles and values that should be reflected in how you carry out your role.
Get to know your manager. What communication style does your manager prefer? What is important to them, both personally and professionally? In what way do they want to receive information and updates from their team members? What types of things are a natural source of frustration for your manager? If you are aware of the answers, you will be better positioned to help your manager be successful.
Look for the good. As humans, we have a natural tendency to be on the lookout for danger, which can cause us to focus on traits and attributes in managers that we don’t like. Even if your manager can be difficult to work with, focus on the things that your manager does well. Look for the opportunities to learn from your manager and acknowledge their contributions and support.
Consider how you can adapt to your manager’s behavioral style. For example, let’s say that your manager is someone who drives for results and you are more of a process-oriented person. It would be important for you to learn how to present your ideas and other communication in a quick, high-level summary format.
Make your manager look good. Doing something that reflects poorly on your manager is a quick route to damaging your relationship. What might you do to increase the level of trust, respect, and confidence that your manager has in you?
Discover ways to free up time and reduce the hassles your manager deals with. Doing so allows your manager to focus on what’s most important and supports their success. So, take the initiative, be solution oriented, provide possible ideas for resolving issues that you must escalate. Be a leader!

The only behavior you can control is your own. Don’t leave the full responsibility for the relationship in your manager’s hands. Some managers are amazing at creating relationships with their team members. Others, not so much. Regardless of the type of manager you report to, being proactive in building a strong relationship with your manager will not only help their success, but also yours.

For more ideas about how to improve relationships and alignment up, down, and across your organization, contact us at Sherry@DutraAssociates.com.

Adapted with permission by Center for Executive Coaching

Emotional Intelligence in Hiring – What You Need to Know

January 8, 2021 By Sherry Dutra Leave a Comment

The case for emotional intelligence is clear. Successful organizations all over the world are now incorporating EI into the development of their people and their leaders. There’s also a wide variety of research and articles on the importance of hiring FOR emotional intelligence. But in all those blogs and pieces of content, authors don’t talk about HOW to hire for EI.

When we understand our own emotions and the emotions of others – it’s a win-win situation. Our relationships grow, we become more resilient, and able to handle stress more effectively. Far too many employees lack basic self- awareness and social skills and too often, people aren’t aware of how their moods and emotions are impacting others in the workplace.

According to Harvard Business Review, “One of the reasons we see far too little emotional intelligence in the workplace is that we don’t hire for it. We hire for pedigree. We look for where someone went to school, high grades and test scores, technical skills, and certifications, not whether they build great teams or get along with others. And how smart we think someone is matters a lot, so we hire for intellect.”

The World Economic Forum lists emotional intelligence as the 6th most important job skill required for success at work by 2020. WorkSafe Victoria have also observed that more mental injuries get caused in workplaces now than physical injuries; and levels of EI positively correlate with levels of resilience and negatively correlate with levels of occupational stress. In other words, people with high EI feel less stressed and are more resilient at work. Organizations that are focused on emotional intelligence in their talent management strategies are taking the right steps to ensuring healthy and happy workplaces and teams.

Measuring emotional intelligence should be added to talent management and hiring processes, not to replace other strategies but to strengthen an existing process.

Yes, you still need a comprehensive hiring plan, but what’s now clear to business leaders everywhere is that EI skills and behaviors are as important as your intellect, experience and background in determining success at work and in life.

The Genos Emotional Intelligence Selection Report

Emotional Intelligence: a set of skills that help us better perceive, understand and manage emotions in ourselves and in others.

Collectively, being more emotionally intelligent allows us to make more intelligent responses to, and use of, our emotions. These skills are just as important as intellect (IQ) in determining success at work and in life. Emotions influence, both productively and unproductively, our decisions, behavior and performance.

Published psychometric studies have shown that scores on the Genos Selection Assessment meaningfully correlate with a number of important workplace variables. The higher people score on the Genos assessment, the higher they tend to also score on measures of:

Workplace performance
Leadership effectiveness
Sales and customer service
Resilience
Team work effectiveness
Employee Engagement

Here’s how it works:

The Genos Emotional Intelligence Selection Report is the best measure of how often a candidate demonstrates emotional intelligence in the workplace. The report allows hiring managers to utilize EI measures as an additional means to avoiding bad hires.

The Genos Selection model comprises a set of seven emotionally intelligent competencies. These competencies represent skills and behaviors, based on underlying abilities and experiences, that are measurable and observable. The Genos model captures the workplace skills and behaviors that manifest from emotional intelligence abilities.

Users first experience a high-level overview of the candidate’s total EI score along with a deeper dive into each behavior and its results.
Interview questions and an interview evaluation guide then allows the hiring manager to dig deeper into the EI of the individual.
Wrap up the process by using the summary section to help combine assessment and interview results allowing you to present recommendations to a client or HR decision maker.

The information presented in this report should be combined and weighted with other sources of information to determine the candidate’s suitability or lack thereof for employment. Emotional intelligence is one of many factors related to success in the workplace. If you’d like to learn more about this innovative new emotional intelligence selection tool, please call Sherry Dutra at 603.595.1588 or email her at Sherry@DutraAssociates.

Game changing for hiring, life changing for your new hires.

Article in collaboration with Genos International Europe.

Developing These Six Behaviors Will Help You Become a Better Leader

December 2, 2020 By Sherry Dutra Leave a Comment

There is an abundance of research on the impact emotions have on an individuals’ performance in the workplace. It shows that people often perform their worst when they experience unproductive feelings, such as feeling frustrated, concerned, stressed, inadequate, and fearful.

Research also shows that people perform their best when they feel involved in purposeful work that develops who they are… and when they feel valued, cared for, consulted, respected, informed and understood.

So, how can developing your leadership help ensure your people feel and perform their best?

Leadership is fundamentally about facilitating performance, supporting others to do their best, and to do their work effectively and efficiently. One of the most robust, consistent findings in the area of social sciences is that there is a direct link between the way people feel and the way people perform. As such, leaders need to be skilled at identifying, understanding and influencing emotion within themselves and others in order to inspire performance.

Emotionally intelligent leadership is about leaders intelligently using emotions to facilitate high performance in themselves and others.

How, then, do leaders develop the skills to do this effectively? In the virtual Emotionally Intelligent Leader program, participants first engage in a personal Genos EI Leadership Assessment, in order to understand “how they are showing up at work.”

Participants will improve their understanding of emotions and emotional intelligence. They will also explore and practice tools and techniques for applying emotional intelligence in leadership and creating conditions for others to achieve high performance.

In the program, participants will:

explore the neuroscience of emotions and emotional intelligence,
examine tools and techniques for effectively asking for, and responding to, feedback,
explore techniques for developing self and other awareness,
examine how we can use reactive and proactive techniques to build our resilience and effectively manage strong emotions,
explore an approach for facilitating engagement discussions with staff members, and
explore techniques for applying EI in leadership and creating high performance in others.

The material for the program is based on the Genos Emotional Intelligence Leadership Model.

The Genos model of emotionally intelligent leadership has been developed from over a decade of research work examining how effective leaders use emotional intelligence abilities in their leadership of others.

The model comprises six emotionally intelligent workplace competencies. These competencies represent skills and behaviors based on underlying abilities and experiences that are measurable, observable, and critical to successful job performance.

The six Genos EI Competencies are:

Self-Awareness
Awareness of Others
Authenticity
Emotional Reasoning
Self-Management
Inspiring Performance

Self-awareness is about being aware of the behaviors you demonstrate, your strengths and limitations, and the impact you have on others. Leaders high in this skill are often said to be present rather than disconnected with who they are. Self-awareness is important in leadership because:

a leader’s behavior can positively or negatively impact the performance and engagement of colleagues
leaders need to know their strengths and limitations in order to continuously improve and maintain success
leaders’ interpretation of events at work is both made by, and limited by, their intelligence, personality, values and beliefs.
In order to objectively evaluate events, leaders must know how they interpret the world and how this helps and limits them.

Awareness of others is about noticing and acknowledging others, ensuring others feel valued, and adjusting your leadership style to best fit with others. Leaders high in this skill are often described as empathetic rather than insensitive to others and their feelings. Awareness of others is important in leadership because:

leadership is fundamentally about facilitating performance, and the way others feel is directly linked to the way they perform
awareness of others is necessary in order to take effective steps to influence and facilitate others’ performance
to bring out the best in people, leaders need to adjust their leadership style to best fit with the people and situation they are leading.

Authenticity is about openly and effectively expressing yourself, honoring commitments and encouraging this behavior in others. It involves appropriately expressing specific feelings at work, such as happiness and frustration, providing feedback to colleagues about the way you feel, and expressing emotions at the right time, to the right degree and to the right people. Leaders high in this skill are often described as genuine, whereas leaders low in this skill are often described as untrustworthy. Authenticity is important in leadership because:

it helps leaders create understanding, openness and feelings of trust in others
leaders who are guarded, avoid conflict, or are inappropriately blunt about the way they feel can create mistrust, artificial harmony and misunderstandings with those around them
leaders need their people to be open with them. If, as a leader, you do not role-model this behavior, your direct reports will be guarded with you.

Emotional reasoning is the skill of using emotional information (from yourself and others) and combining it with other facts and information when decision-making. Leaders high in this skill make expansive decisions, whereas leaders who are low in this skill often make more limited decisions based on facts and technical data only. Emotional reasoning is important in leadership because:

feelings and emotions contain important information, for example, if a colleague is demonstrating frustration or stress, these feelings provide insight that they are going to be less open and supportive of new ideas and information
the workplace is becoming more complex and fast-paced; this requires quick, solid decision-making where all the facts and technical data are not available (gut feel and intuition are important in these environments)
people are influenced by emotion; if you fail to consider how people are likely to feel and react to decisions made, you may not achieve the appropriate buy-in or support for your decisions.

Self-management is about managing your own mood and emotions, time and behavior, and continuously improving yourself. This emotionally intelligent leadership competency is particularly important. Leaders high in this skill are often described as resilient rather than temperamental in the workplace. The modern workplace is one of high work demands and stress, which can cause negative emotions and outcomes. Self-management is important in leadership because:

a leader’s mood can be very infectious and can, therefore, be a powerful force in the workplace; one that can be both productive and unproductive
this skill helps leaders be resilient and manage high work demands and stress
to achieve, maintain and enhance success, leaders need to pay conscious attention to the way they manage time, how they behave and to continuously improve how they lead others.

Inspiring performance is about facilitating high performance in others through problem solving, promoting, recognizing and supporting others’ work. An individual’s performance can be managed with key performance indicators. This is important, however, research has shown that this “compliance” style often fails to drive discretionary effort and high performance. Leaders who combine this with a more inspiring style often empower others to perform above and beyond what is expected of them. Inspiring performance is important in leadership because:

leadership is fundamentally about facilitating the performance of others,
managing performance with rules and key performance indicators usually produces an “expected” result rather than an “unexpected” high-performance result
people often learn and develop more with this type of leadership style, resulting in continuous enhancements to performance year on year.

Strong leadership has never been more important as we navigate the impact of COVID-19. If you’d like to learn how you can bring this virtual program to your organization to support your leaders in becoming more emotionally intelligent, contact me at 603.595.1588 or via email at Sherry@DutraAssociates.com.

Adapted with permission by Genos International EU